Welcome, how can I help you?

We are available via live chat (bottom right), by email or by phone

frequently asked Questions

Find the answers to your questions about our lighting fixtures

How to order ?

You can place your order directly on our website by adding your lighting fixtures to your cart. The process is simple and secure.

What are the delivery times ?

Our light fixtures are shipped within 2-3 business days. Delivery typically takes 5-7 business days depending on your location.

What is the warranty on your light fixtures?

All our light fixtures come with a 5-year warranty covering manufacturing defects. The LEDs are guaranteed for 5 years.

Can I return a light fixture?

Yes, you have 30 days to return your light fixture if it does not suit you, in its original packaging and in perfect condition.

What payment methods do you accept?

We accept bank cards (Visa, Mastercard), PayPal, and payment in installments without fees starting from €100.

Is the installation difficult?

Our light fixtures are designed for easy installation. Each product comes with a detailed installation guide. For complex electrical installations, we recommend contacting a qualified electrician.

How to contact customer service?

Our customer service is available Monday to Friday from 9am to 6pm by email, phone or live chat on our website.

Do you offer custom-made lighting fixtures?

Yes, we offer a customization service for professional projects and large orders. Contact us to discuss your specific needs.

Behind every light fixture, a dedicated team

At the house of Luminous PlaceWe place as much importance on selecting our lighting fixtures as we do on preparing your order. Each product is carefully inspected before being packaged and shipped from our warehouses.

From inventory management to order preparation, our team works every day to offer you... Designer lighting, careful shipping, and service that meets your expectations.

A dedicated team, carefully selected products, and attention to detail at every stage.